TERMS AND CONDITIONS

As a customer or supplier you should pay attention to the fact that the general terms and conditions of sale and purchase will always apply unless expressly agreed in writing with GUGA LLC.

PAYMENT TERMS

We accept T / T (telegraphic bank transfers), cash. We accept DLC / SBLC, irrevocable, transferable, divisible and confirmed letters of credit. The forms of payment will be agreed and confirmed according to each operation, depending on the requirements of GUGA LLC or the Intervening Provider.

DO YOU PROVIDE PAYMENT RECEIPTS?

Yes, each payment has an identification and record in our database. We provide invoices for payment and keep records of each payment.

HOW IS MY PAYMENT GUARANTEED?

We guarantee every payment sent directly to us, this guarantee is stamped with a payment record and a receipt. How long does it take to confirm the payment? It depends on the type of payment. Bank transfers take an average of 2-3 business days.

WHAT IS OUR ORDERING PROCEDURE?

1. Buyer Issues Letter of Intent (LOI). Please, be aware that the Buyer's LOI MUST be addressed to the company. 2. Seller Issues Full Corporate Offer (FCO). Once the price, payment terms and other conditions has been discussed and agreed by Buyer and Seller on the mutual terms. 3. Buyer Issues Irrevocable Corporate Purchase Order (ICPO). In Buyer's ICPO, the price, payment terms and other conditions agreed on the mutual terms, MUST be on ICPO. 4. Upon receiving the ICPO, Seller issues Draft Sales and Purchase Agreement (SPA). Buyer reviews the Draft Sales and Purchase Agreement and if any changes needed to be done, these issues will be discussed and agreed on the mutual decision to put on the Sales and Purchase Agreement for signing and sealing. 5. Buyer signs the Sales and Purchase Agreement and send it back to Seller, Seller signs the Sales and Purchase Agreement and sealed It and send it back to Buyer. 6. Seller now issues Pro forma Invoice to get the Draft Standby Letter of Credit. 7. Buyer provides the Draft of Documents of Credit via Bank to Bank to the Seller for getting approval from the Seller Bank. 8. The Seller issues the product tests (POP), to the Buyer's bank. 9. Within five (5) business days, Buyer's Bank sends the Bank guarantee, to the Seller’s Bank. 10. Once the Credit Operational Document has been received, the Seller initiates the procedures for loading the merchandise within a period of 15 to 30 business days. 11. Once the upload is complete, the seller's bank sends copies / scans of the shipping documents to the buyer's bank. 12. The buyer's bank releases full payment of the value of the first shipment by MT103 / TT at the port of loading within five (5) business days after receipt of the original BL and SGS and the FULL set of documents of Shipping. 13. The ship leaves the port of loading for the port of destination.

REFUND POLICY

We have a solid 100% refundable insurance policy in which the buyer's funds will be reimbursed to his account if the supply of the merchandise does not meet international standards or if we do not deliver your order in the agreed time, without consent. of the buyer in writing. . We will refund your payment or provide you with new quality products that meet your standard if you prefer. Our refund policy has built trust with our customers. GUGA LLC purchases products in 35 countries around the world and we sell products in 52 countries, making our business truly global. Trading in so many countries and cultures requires deep business understanding and empathy. In the end, negotiating is always a matter of trust.